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Smart Leadership Communication in the Age of Mobile Phones

The Journal of Leadership Studies published our invited article about the future of leadership, “Smart Leadership Communication in the Age of Mobile Phones”. We posed a simple question that every leader should contemplate.

Here’s a preview: How should leaders communicate, given smart phone-shaped sensibilities for fingertip-quick information, video game-like decision making and social media hyper-connectivity? Unlike tapping on a smart phone, finding relevant and useful information may require time to generate and discover. Unlike a video game, organizations may not be able to provide instantaneous feedback on success and failure. And unlike social media, decision-makers’ “likes” may not be easily and quickly discerned. Future successful leaders will need to bridge the gap between their organizations’ visions and employee technology-driven expectations. In particular, leaders will need to better govern three communication dynamics: tempo, messaging and networks.

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